Mix and Match
Shipping policy
Shipping Policy
Forjato acts as a supplier and reseller of carefully selected products, offering a convenient, secure shopping experience with shipping direct from our manufacturers and logistics partners to the address you provide.
This policy sets out the conditions, timeframes, costs and responsibilities relating to the shipping of products purchased on our website.
Where Your Order Ships From
Products available in our store are shipped directly from our manufacturers and distribution centres in Europe and China.
Shipments may be international or domestic depending on product availability, and always follow the logistics procedures needed to make sure your order arrives safely.
Delivery Times
Standard Shipping
Estimated delivery is 7 to 14 business days after your order is dispatched. This is an average estimate and may vary due to factors outside our control, including:
- Carrier delays;
- Customs processing by HMRC or UK Border Force;
- Postal service strikes;
- Weather conditions;
- Logistics demand beyond Forjato's control.
Express Shipping
Estimated delivery is 5 to 10 business days after your order is dispatched, for a fixed cost of £7.99. As with standard shipping, this timeframe may also vary due to factors outside our internal processes.
Order Processing
Before dispatch, your order goes through a 1 to 3 business day period for checking, picking and preparation. Your delivery timeframe only begins counting once your order has been dispatched.
Please note: in cases of customs hold-ups or high demand, delivery times may be extended.
Shipping Method
• Premium Shipping (Free): 5 to 14 business days, with order updates by email and loss/damage insurance included.
Order Tracking
Every order placed with Forjato receives a tracking number, sent to your registered email address within 3 business days of dispatch.
If tracking doesn't update immediately, we recommend checking directly with the carrier shown on your tracking details.
For international orders, tracking information can take 5 to 10 business days to appear in the carrier's system after the tracking number is issued.
Delivery Conditions
Delivery is carried out exclusively by Royal Mail, Parcelforce or our partner couriers. In some cases, the following may occur:
- Recipient not available at the delivery address;
- Delivery restrictions in certain areas;
- The need to collect your parcel from a local depot or collection point.
If your order includes two or more items, products may be shipped separately, each with its own tracking number, depending on availability or shipping origin.
Important Information
Delivery Address
When placing your order, please make sure your full address is entered correctly, including flat/house number, building name and any relevant landmarks.
Your address cannot be changed more than 24 hours after order confirmation, as by this point your order will already be in the picking and preparation stage.
Cancellations also cannot be requested after 24 hours from the time of order — see our Refund Policy for your statutory cancellation rights within the 14-day cooling-off period.
If the address provided is incorrect and the parcel is returned to sender, the cost of reshipping will be the customer's responsibility.
If you're not available for delivery attempts, your parcel will be held at the local depot for a limited time — if uncollected, it will be returned to sender. A new delivery timeframe will begin once reshipment is confirmed.
Damage and Loss
Forjato, together with our shipping partners, is responsible for the condition of your product during transit.
If your product arrives damaged, please contact us immediately so we can review the issue and resolve it.
If your parcel is lost, once this is confirmed with the carrier, we will offer you the choice of:
✔ A replacement product, or
✔ A full refund.
Customs and Import Charges
Products shipped from outside the UK may go through import procedures. Forjato covers all applicable import VAT and customs duties in advance, so you won't be asked to pay anything extra on delivery.
If you're ever charged unexpectedly by a carrier, please contact us by email and we'll resolve it quickly.
Reshipment and New Delivery Times
Where a reshipment is necessary due to:
- An incorrect address;
- The parcel not being collected from the depot;
- Other logistics issues;
a new delivery timeframe will apply, following the same conditions as the original shipment, counted from the date of redispatch.
Support and Contact
If you need help or have questions about shipping, we're here for you:
• Email: info@forjato.com
