Frequently Asked Questions

Frequently Asked Questions

Quick answers about ordering, delivery, warranty and support at Forjato™.

Is Forjato™ trustworthy?

Yes. Forjato™ works with tools and instruments selected against clear technical criteria. Our focus is on offering products with a professional standard, genuine support and clear communication from purchase through to after-sales.

Do the products come with a warranty?

Yes. All products sold by Forjato™ are covered by a warranty against manufacturing defects. If any issue arises, our team will guide you through the support and resolution process as a priority.

Are the instruments genuinely accurate?

Yes. We work with products that meet technical standards for professional use. Specifications — including range, resolution and accuracy — are listed on each product page so you can compare with confidence.

Is the product exactly as described on the site?

Yes. Our descriptions are based on the manufacturer's actual specifications and written in a clear, technical style. We avoid exaggerated claims — you buy with a clear understanding of exactly what you're getting.

How long will my order take to arrive?

Delivery times vary depending on your location and are shown clearly before you complete your purchase. Once your order is dispatched, you'll receive a tracking number so you can follow it every step of the way.

How does tracking work?

As soon as your order is dispatched, we send your tracking number by email (or SMS, if provided at checkout). You can follow its status right through to delivery.

What if my product arrives damaged?

We use reinforced packaging to protect precision instruments in transit. If your item is damaged during delivery, contact our support team and we'll resolve it as quickly as possible.

Can I exchange or return a product?

Yes. You can request an exchange or return in line with UK consumer protection law and our store policy. Our support team will guide you through the process to make it as simple and straightforward as possible.

Is it safe to buy through the website?

Yes. The site uses secure technology to protect your data. Payments are processed through trusted providers, and you'll receive order confirmation immediately.

Do you offer after-sales support?

Yes. Whether you need guidance on using a product, technical information or help with a warranty claim, our team is available. Forjato™ prioritises support that's direct and to the point.

How do I know which model to choose?

Each product page lists the measurement range, accuracy and recommended applications. If you're still unsure, get in touch with our support team and let us know what you'll be using it for — electrical, automotive, machining, or otherwise — and we'll point you to the right model.